7:45 AM Update: SNOPAC says they believe 9-1-1 service has been restored and you should try 9-1-1 before using the 10 digit number. Please don’t call either number just to “test the system” – LD
Word this morning from SNOPAC in Everett saying emergency dispatch operations have been affected by an outage in the 9-1-1 system. Here’s what we know so far…
At approximately 0100 hours today Thursday, April 10, 2014, SNOCOM & SNOPAC became aware of an issue with incoming 9-1-1 calls failing to connect when dialing 9-1-1 in Snohomish County. The issue is affecting all 9-1-1 calls (traditional landline, VoIP Broadband and mobile/cellular phones). It became quickly known this is a larger regional issue, affecting all of Washington and Oregon. All local Western Washington 9-1-1 centers are having the same issue.
All calls are failing to connect when dialing 9-1-1.
Callers may get a fast busy, a recording saying 9-1-1 lines are down, or the call my fail to make any connection when they try to call 9-1-1.
Snohomish County callers should attempt to contact via ten digit lines that route to the 9-1-1 system until the problem is corrected by Century Link. No ETA for restoration of service has been provided at this point.
Lynnwood PD, Edmonds PD, Mountlake Terrace PD, Mill Creek PD, Mukilteo PD, Woodway PD, Brier PD, Edmonds FD, Mountlake Terrace FD, Brier FD, Lynnwood FD, Mukilteo FD, Mill Creek FD, Fire responses in unincorporated SW Snohomish county serviced by Snohomish County Fire District #1
Snohomish County Sheriff, Everett Police & Everett Fire, Marysville PD & FD, Lake Stevens PD & FD, Arlington PD & FD, Stanwood PD, Snohomish PD, Monroe PD, Granite Falls PD, Sultan PD, Gold Bar PD, Darrington PD, Stillaguamish Tribal PD, Fire Districts 4, 5, 7, 15, 16, 17, 18, 19, 21, 22, 23, 24, 25, 26, 27, 28, North County & Paine Field Fire
We’ll let you know when regular service is restored.