Downtown Everett Library Offering Curbside Pickup

June 16, 2020

Everett

The Everett Library is trying something new, curbside pickup. Here’s the scoop.

Photo courtesy Everett Public Library

Dear patrons,

I am delighted to welcome you back to Everett Public Library! Now that Snohomish County is in Phase 2 of the Washington State Safe Start Plan, we are able to provide limited library services following state and local health and safety guidelines.

This is a new process for the Library, and we will be unrolling it gradually to ensure the health and safety of our staff and community. Starting today, Monday, June 15, the main library, 2702 Hoyt Ave., will offer curbside pickups and returns of library materials.

Please review the FAQ below as we begin offering curbside services.

I look forward to seeing you at the library again soon.

Abigail Cooley
Everett Public Library Director

What are the hours of Curbside Pickup?
Effective Monday, June 15, curbside library service is available at the main library during these hours:

Monday-Friday: 12 p.m. to 6 p.m.
Saturday: 12 p.m. to 5 p.m.
How does Curbside Pickup work?
1. Request library materials by logging onto your account at www.epls.org or by calling the Library at 425-257-8000.

2. You will be notified when your items are available to pick up. You will have 10 days to pick up your items. After 10 days, your items will be placed back on the shelves.

3. Arrive at the main library during curbside service hours, and call the number posted on the sign. Library staff will check out materials to your account and deliver them to your vehicle.

Curbside service will be a socially distant, contactless service. In accordance with health and safety guidelines, customers are asked to remain in their vehicles. Staff will place items in the trunk or rear passenger window of your vehicle.

Library staff will wear a face covering and maintain at least six feet of distance from our customers. We strongly encourage you to wear a face covering when coming to the library to pick up your materials.

What if I don’t have a car but I still want Curbside Pickup?

Please follow the same instructions as above for curbside pickup. Instead of placing items in your vehicle, library staff will place your items in a bag on the ground for you to pickup.

How do I ask a question about library materials or my account?

Library staff are available by phone to answer reference questions, recommend reading materials, and resolve account questions.

Phone hours are:
Monday-Friday, 10 a.m. to 6 p.m.
Saturday: 10 a.m. to 5 p.m.

For reference questions or reading recommendations, call: 425-257-8000

For account questions, call: 425-257-8010

How do I return library materials?

Due dates on materials checked out in March or earlier have been automatically extended until August 31, 2020. You are welcome to return materials before then, but you are encouraged to keep them at home until the due date. There will be no fines applied to library accounts at this time.

Effective Monday, June 15, contactless returns will be available at the main library during these hours:

Monday-Friday: 12 p.m. to 6 p.m.
Saturday: 12 p.m. to 5 p.m.

1. Pull up to specially designated spots on Everett Avenue near the library garage entrance.

2. Park your vehicle and walk to the pedestrian garage entrance.

3. Special bins will be placed just inside the entrance. Please place only your library materials in these bins. Bags should be taken home by you or disposed of in a trash can.

In accordance with State guidelines, library staff are not allowed to take returns from our borrowers directly. We strongly encourage you to wear a face covering when coming to the library to return your materials.

What if I no longer want to check out the items I have on hold?

Please call 425-257-8010 and ask to cancel your holds.

What if I prefer the Evergreen Branch?

Expanding our services is a priority. We look forward to offering curbside service at the Evergreen Branch library in a few weeks. Thank you for your patience as library services continue to grow and expand.

How are you making sure the library collections stay safe?

Local and state guidelines require that we quarantine all returned items before checking them in and placing them back in circulation. Expect your returned items to remain on your library account for at least 72 hours. Due to the quarantine requirements and limited access to portions of our collection, there may be a delay in making requested materials available to you.



About myeverettnews

My Everett News is a hyperlocal news website featuring breaking news and events in Everett, WA. We also cover City of Everett information and items of interest to those who live and work in Everett. It's written by Leland Dart a former Snohomish County based radio reporter born and raised in Everett.

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