Got a message from the City of Everett today about a possible error if you paid your Everett Utility bill online or by phone on October 20th. Here’s the message…
The City is working with its third party billing vendor, FIS Global, and credit card processor, Elavon Merchant Services, to determine the cause of the error, resolve it as quickly as possible and minimize impacts to customers.
Customers’ financial institutions are being notified today of the discrepancy. It is anticipated that it will take up to five business days from today for the charges to be reversed.
If you believe you were double billed and you have questions, please call the City of Everett Utility Billing Department at 425-257-8999.
Utility billing updates
Customers can find updates on the utility billing resolution process by visiting the department’s webpage: www.everettwa.gov/utilitybilling. Updates will be provided as new information becomes available.
October 31, 2016
Everett, Everett Government