New Non-Emergency Phone Number For Everett

As the 4th of July approaches non-emergency calls start to increase, putting a heavy burden on the 9-1-1 system.

The number one call involves fireworks…asking if they are legal, reporting neighbors shooting them off, checking the time a public display is scheduled, etc.

In an effort to free up 9-1-1 for true emergencies there is now a new non-emergency # for people living in Everett. The number is 425-407-3999. Here’s what you need to know about that number and when to use it from the folks at SNOPAC911 in Everett.

SNOPAC 9-1-1 is proud to announce a new number for the community to use to report non-emergency law enforcement issues.

Non-Emergency Phone number: 425-407-3999

From an early age Americans are taught to dial 9-1-1 in an emergency, it’s fast and easy to remember and is dialed almost 2,000 times every day in Snohomish County. While calling 9-1-1 is a convenient way to reach the Sheriff, Police, Fire or EMS, the true national standard for 9-1-1 is to reserve it for emergencies. As the county has grown, the approach of having everyone call 9-1-1 for emergencies and non-emergencies alike is no longer tenable. When people with non-emergencies call 9-1-1, those with true emergencies can potentially have their calls delayed because SNOPAC has to answer every call in order to determine if a caller has an emergency. Delays in public safety service delivery are always something to avoid.

In an effort to better serve our community and to align our county with the national standard of reserving 9-1-1 for emergencies, SNOPAC has implemented a non-emergency number 425-407-3999.

The non-emergency line will be answered at SNOPAC, by the same staff, but designed so that 9-1-1 calls are answered first.

Our intent is to take non-emergency calls off 9-1-1 to reduce possible delays and improve public safety service delivery.

When you call 425-407-3999 you may be placed on hold or you may be placed in a queue. You may hear a recorded message with information about alternative numbers or resources you may use instead of waiting for a dispatcher.

A few guidelines to follow when you decide if you want to call 911 versus the non-emergency line:

• Always use 911 for any fire and medical call, no matter how minor you think the medical problem is.
• Call 911 if your police complaints involves a gun, is a crime happening now, or a situation that needs police to prevent or stop an injury or property damage

425-407-3999 is the number to report non-emergency law enforcement related complaints Such as a non-violent crime that occurred earlier where there is no suspect information.

• Situations where emergency services personnel are needed but there is no immediate danger to life or property
• A found pet or property
• Illegal firework complaints
• On-line crime reporting is available at www.mycrimereport.us

If you are not sure if your situation is an emergency, you are encouraged to call 9-1-1. More Information can be found here.